Hosting | The Happy Hosting Knowledgebase

None of the packages fit my needs - what now?

Need more CPU, RAM, storage, or even a dedicated server? No problem. Tell us what you need and we’ll make a custom offer.

Can I get a test account?

Of course. Want to try Happyhosting before committing? Write us at support@happyhosting.co and we’ll set up a personal test account. If you like it, your apps can be migrated to your own server later or you start fresh, it's all up to you!

My website isn’t reachable under www.my-domain.tld - why?

Two likely reasons: 1. No redirect: www.domain.tld and domain.tld are two separate addresses. Add a redirect in your app location settings and pick your main domain. 2. DNS caching: DNS records might not have updated yet. Use dnschecker.org to confirm if your IP is resolving globally.

Where do I find my installed apps?

Login to your dashboard at https://my.your-domain.tld. You’ll see your installed apps there. At first, the dashboard will be empty. To add apps, go to the App Store, pick an app (e.g. WordPress), click Install, and choose where it should live (domain or subdomain). Admins can control app visibility and user access.

I need more storage - can I expand?

Yes. Storage can be expanded either via package upgrades or by adding extra volumes (10 GB up to 10 TB). Write to support@happyhosting.co and we'll send you a quote for the extended storage. Specify whether the new storage should be used by apps only or the entire platform.

Can I use an external LDAP or Active Directory for my users instead?

Yes! The platform supports connecting to an external directory service such as LDAP or Active Directory. This means you don’t need to manage separate accounts. They can log in to the platform using their existing external credentials. Once connected, the platform automatically handles user authentication, group membership, and single sign-on (SSO). ✅ Advantages: - Centralized user management (no duplicate accounts) - Users log in with credentials they already know - Works well in corporate or enterprise environments with an existing directory ⚠️ Things to note: - The external directory remains the single source of truth, users must be managed there - If the external directory is unavailable, logins to the platform may also fail Here's a detailed overview of the possible scenarios and settings: https://docs.cloudron.io/user-directory/

Can I let external apps use the platform for authentication?

Yes! The platform provides an internal LDAP and OIDC connector so that external applications can authenticate against it. This means you can run apps that don’t have their own user management and instead rely on the platform’s accounts. Your users only need one set of credentials to access all apps connected to the platform. ✅ Advantages: - Single sign-on (SSO) across multiple apps - No need to create or manage accounts separately in each app - Consistent user and group permissions everywhere ⚠️ Things to note: - The app must support LDAP or OIDC to integrate with the platform - If the platform is down, external apps relying on it cannot authenticate users Here's a detailed overview of the possible scenarios and settings: https://docs.cloudron.io/user-directory/